Mail Services FAQ
Want anytime onsite access to your mailbox?
Add anytime onsite access for $10 a month, the same price whatever your package. Choose a key fob, access card or mobile app, and check your mailbox any time, including after hours.
How is Mail Services billed?
Mail Services is billed upfront for a six-month term. Everything else, including meeting rooms, offices and phone answering, is invoiced monthly.
Need extra keys or access for your team?
Yes, additional mailbox keys and onsite access are available. Talk to us and we'll help you find the best option for your team.
Do I need to be notified before I check my mailbox?
No. You have your own key, so you can check any time during open hours. Notification is optional and just tells you something's waiting before you come in.
What's the difference between notification, scanning and forwarding?
Notification tells you mail has arrived so you can pick it up; the higher tier includes a description of what arrived. Scanning opens your mail and sends the contents to your email as it arrives, and the originals stay in your mailbox. Forwarding mails the physical item to another address on the schedule you choose, plus postage and handling.
What if I can't come in?
Scanning or forwarding are both available. Ask us to set either up.
Can I use this as my registered mailing address?
Yes. Our address qualifies for Ontario business registration, and many clients use it as their registered business address with the government.
Is someone there to receive parcels and packages?
Yes. Reception is on site from 8:30 a.m. to 5:00 p.m. to sign for parcels, packages and client documents on your behalf.
Why choose Chameleon over a postal outlet?
You get a professional office address, not a P.O. box number or a retail store address, and a front desk team that signs for your parcels, knows your name and can help with more than mail when you need it.
Why pay for a business address when my home address works?
It keeps your home address private and off the internet, and it shows clients you're established. People searching online often pass over a business listed at a residential address.